Very rude, I would NEVER hire this business to do any work in my home. I couldn't even finish my conversation with this lady before she tells me "I know your frustration with everybody, Bye Lady" and hangs up on me. Very poor customer service skills, this business will go downhill with her answering the phones. She assumed I wanted a plumber that day, never gave me a chance to explain to her that at "their" earliest convenience would be appreciated. I do NOT recommend.
I had an emergency on Sunday, June 14, 2015. There was a flood in the master bathroom and I had no idea where it was coming from. A long standing customer of Alley Plumbing called them herself and said I had an emergency. I called on Monday to say I would still like it checked out, but that the leak had stopped. To date I have not received a return call! I own a plumbing, heating and construction company in NJ. This type of business is a SERVICE business. No service...eventually no business. There doesn't seem to be any sense of urgency. My brother needed a 75 gallon power vent water heater installed in March and it took him 2 weeks to find a plumber and then 1 week before it was installed. Just outrageous!
There was an issue with our bathtub where it wouldn't drain water properly. The kitchen sink was also stopped up. Given that Christmas was coming up, we were hoping to get it fixed quickly. I called Alley Plumbing and spoke with Kaye Alley about our issue. I was very pleasant and polite in explaining our situation. I asked if there would be an extra fee since I was calling so close to Thanksgiving. Her response was, "That ain't got nuttin' to do with it ma'am", very rudely. I passed it off like she might be dealing with something else. The people who came and worked on our tub and sink were very kind and professional (I give them 5 stars) and explained what was wrong. Two business days after Christmas (hardly a month after the service) I get a call from Kaye Alley while I was visiting with family. She leaves a voicemail, which was, in entirety, a bit on the ride side. Towards th end she says, "....and I'd appreciate a call back", and hangs up. I planned on calling her back the next day to let her know we plan on sending payment soon. I get a call the next day from "No Caller ID". I pick up and she says "This is Kaye Alley from Alley Plumbing. I'm calling about my bill from November." I said, "Oh hey! We don't have the money quite yet but I'll send payment as soon as we do." She says, "and when will that be?" I respond, "It will be at least a couple of weeks" ....long pause... And Kaye says (very rudely and aggravated-like), "well I would have appreciate if you told us that before we came" and I said, "well I would appreciate if you not block your number when you call me. Thanks" and hung up. Never have I dealt with such AWFUL customer service here in Lexington. I will never ever use this company again because of her rudeness, and I'll make sure to leave a review with our community as well.
I have used Alley since 2008 when I moved to Lexington and began a renovation of a home on 3rd ave. I can't believe the comments here. I have always received prompt service and have no complaints.
We have used Alley Plumbing for years. They have always been prompt and fair with their fees. They do a great job with all the plumbing challenges we have given them in our old house.
Alley Plumbing is a US Plumber based in Lexington, North Carolina. Alley Plumbing is located at 547 Happy Hill Rd, Lexington, NC 27295, USA.
Please contact with Alley Plumbing using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Alley Plumbing opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Plumber in Lexington